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Quality Assurance



Our commitment to quality standards and competence of our first-aid trainers & courses. FlexiMed Training Ltd fully complies with the training quality standards required by the Health & Safety (First Aid) Regulations 1981 as amended and it’s supporting guidance. 

FlexiMed Training Ltd's Assurance Policy explains our strategies and mechanisms for ensuring we meet or exceed the standards used to benchmark the quality of our products and services.

This policy requires commitment from everyone within the company.  The Director (Kelly Baugh) is responsible for the implementation and effective operation of this policy.  Copies can be obtained by contacting the Director.

This policy will be taken into account during the design and development of all our processes and procedures. 


As an approved ProTrainings Centre we will make sure:

  • All trainers, assessors and internal quality assurers (IQAs) are familiar with this policy and all related documents

  • All internal quality assurance activity will be completed in accordance with all relevant requirements

  • All trainers, assessors and IQAs should have a working knowledge of internal quality assurance and all relevant assessment procedure

  • Standardised documentation, either provided by ProTrainings or internally by our Centre, will be used for recording the internal quality assurance process and subsequent activity


Good Practice

Training Venue

  • The room must be of an adequate size (approx 1.25 m2 per student) or a minimum room size of 4m2 for up to 12 students

  • Separate toilet facilities for male and female students

  • Adequate ventilation

  • Lighting suitable for reading

  • Room temperature should maintain a ‘shirt sleeve’ environment

  • Access/Exits should be safe, well lit and cater for people with special needs

  • Carpeted floor coverings or mats provided for use during practical sessions

  • Cleanliness should maintain a clean, tidy and hygienic environment

  • We will also consider whether there is any noise that may distract students from training

  • Breakout area for lunch and refreshments

  • Safe parking facilities either on-street or in a car park


Training Resources

  • an appropriate First Aid manual to match the course being delivered – 1 per candidate

  • audio visual equipment to facilitate the use of slides or any other media deemed as appropriate in lesson plans

  • appropriate syllabus and presentation – will differ for each course

  • presentation equipment 

  • Training manikins *

  • Choking rescue trainer vests

  • Variety of face masks  or face shields for demonstration purposes

  • 1 x Laerdal Head Airway Section model

  • bandages and dressings

  • adrenalin auto-injector trainers

  • first Aid Kit for demonstration purposes (type will depend on course being delivered)

  • items to manage hygiene during courses e.g. cleaning wipes for manikins, decontamination wipes, anti-bacterial soap in bathrooms and spare lungs

  • AED trainers

  • assessment materials


* There will be documented evidence of equipment maintenance e.g records to show how often manikin lungs are changed 


Trainer / Assessor


Each trainer / assessor should have a portfolio which contains:

  • a current FAW certificate

  • a formal teaching / assessing qualification

  • a chronological teaching record, showing that the trainer has regularly delivered / assessed first aid at work training over the past 3 years


Quality Assurance

Centers  must be able to show quality assurance plans for the following key elements of their business:

  • course feedback / evaluation

  • complaints & appeals procedures

  • trainer / assessor monitoring


Assessment Strategies

  • First Aid at Work courses should last for a minimum of 18 contact hours*

  • Emergency First Aid at Work courses must last for a minimum of 6 contact hours*

  • Course hours are usually split over consecutive days, however, it is acceptable to run the course over a longer period but this should not be more than 10 weeks with each session lasting for a minimum of 2 hours


*This includes the time for the final course assessment. ‘Contact hours’ refers to teaching time and does not include lunch and other breaks.


See also our Due Diligence Checklist showing competence as a first aid training organisation - Due Diligence check


Monitoring & Review

The procedures set out in this policy will be widely promoted and are mandatory for everyone involved in FlexiMed Training. Failure to comply with the policy and procedures will be addressed without delay and may ultimately result in dismissal/exclusion from the organisation.


We will monitor all of the feedback that we receive in relation to the issues affected by this policy and will amend the policy as necessary.


This policy will be reviewed annually as well as following:

  • changes in legislation and/or government guidance

  • as a result of any other significant change or event.

Insurances Held:

FlexiMed Training Ltd holds the following Insurances:

• Public Liability £1,000,000

• Professional Indemnity £1,000,000
  (Available on request)


FlexiMed Training is a ProTrainings approved centre; No 90721.

FlexiMed Training is registered with the following  Organisations:

ProTrainings EU, Association of First Aiders, Federation of First Aid Training Organisations. Service medical Proffesionals, Association of Healthcare trainers.


For more information on selecting a training provider, please visit the HSE website:


Next review: August 2017

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