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Booking Terms and Conditions 

Confirmation: All course bookings are secured until the payment date on your invoice. If after this time payment hasn’t been made then your booking may become un-secured. See ‘payment’ section below for more information. 


Payment: Due by the date on your invoice. National contracts may have different terms, please check with us if you are unsure. If you have a certain pay run, or are run by a committee then please contact us if you need to request a different payment date. 


Cancellation and transfers of the course by the client must be made in writing, by post or email;


The following conditions apply to standard courses (see section (a) for blended courses):


More than 2 weeks notice > Full refund given

Between 2-1 weeks notice > 50% refund given

Less than 1 weeks notice > Full fee retained

Failure to attend  > Full fee retained

Late arrival resulting in failure to complete the full qualification > Full fee retained


A date transfer request of the course made by the client:

An additional £100 fee is payable if date is changed less than 7 days prior to the course. This charge is to protect our  instructors from sudden loss of income due to late cancellation. 


Blended learning - When you have been issued a username and password for online blended courses, you become liable for the cost of that part, regardless of when you cancel. The cost for Blended Courses is set at £30pp. 


 Candidate substitution – It is acceptable to substitute suitable candidates for booked courses, if required, but only prior to training date. 


 Cancellation by FlexiMed Training: This is very unlikely, however we reserve the right to cancel at any time, if this were to occur you would receive the full booking fee within 28 days.  If a course has to be cancelled at short notice due to unforeseen circumstances, we will make every attempt to contact you at the address, telephone, fax, email given to us at reservation/booking.


Contact time: Late arrivals or absences during the course or from any session will probably mean that you will not receive the qualification certificate for which you have joined the course. Qualifications have a mandatory contact time requirement.  In all such cases the full course fee remains payable.


Certificates: The cost of the certificate is included in the fees.  As they are now digital, they are usually ready within 72hrs. They will be emailed to the lead booking contact unless informed otherwise. You are also able to download a copy fro your Protrainings dashboard once the course has ended.

We are happy to re-issue lost certificates at a charge of £10 per certificate.


Responsibilities: We ask that you/your course participants are aware of the following:


First Aid training is an active practical subject and can be physically demanding.  Participants are normally expected to be physically fit enough to kneel, twist, and bend over simulated casualties, to sit on the floor, to perform simulated CPR, roll, be rolled and help roll simulated casualties.  


Please bring any medical problems to our attention when booking the course.  We will make all reasonable adjustments to account for this during our courses. We will not exclude anyone from our training but reserve the right to ensure all reasonable adjustments are in place to meet our statutory obligations. If you do not disclose information about yourself or your group at the time of booking, we reserve the right to cancel a course or your booking.


You should wear comfortable clothing, no shorts or low cut tops. You should also avoid wearing lipstick, lip-gloss or lip balms, as this hinders cleaning of the manikins.


Requalification courses: For those completing The First Aid at Work Requalification course, we require a copy of your current First Aid at Work certificate at least 14 days before course commencement. 


Health and Safety of venues:

Venues provided by you:


  • Have carpeted floors or mats/blankets provided, for use during practical sessions and adequate training and assessment facilities to accommodate maximum number of learners on the course, the training room should be safe with adequate ventilation, lighting sufficient for learners to read easily, and temperature suitable to maintain a 'shirt sleeve' environment.

  • It is also required that training rooms are able to cater for people with special needs (where appropriate).

  • The Health and Safety of your employees will remain your responsibility while they are taking this course, should any incident occur during the training, your nominated first aider will be responsible for reporting and providing any first aid required.

  • Please inform the tutor of any special requirements relating to your workplace and if there are any planned fire alarm tests that may take place during the course duration.

  • The course involves hands on practice, if any of the candidates attending the course have any medical condition that may be aggravated or needs to be taken into account, please ensure that the tutor is notified before any practical sessions begin.

  • All delegates must be 16 years of age or older, please could you ensure all candidates bring along photographic ID to show the instructor on the day.





  • Due to COVID-19, please ensure that you have enough space to accommodate training within the rules of social distancing. 

  • On arrival, all Learners will be given a pre-screen form to complete. Anyone exhibiting COVID-19 symptoms, which are a new continuous cough and/or a temperature >37.8oC and/or a loss of taste/smell, will be excluded.

  • Masks will need to be worn in accordance with current guidelines. Hand sanitizer will be available for each learner and they will be actively encouraged to use regularly. 

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